Duraflex Body Kits are perfect upgrade to your vehicle?s appearance. A body kit is a modification to a vehicle?s exterior design usually consisting of front and rear bumpers, side skirts, spoilers and other aerodynamic accessories. Body kit components are designed to complement each other and work together as a complete design but can also be mixed and matched to create a totally unique look. Fiberglass body kits are repairable when they do get nicked up where urethane and carbon fiber aerodynamics are much less fixable. Polyurethane is popular because it is flexible and extremely durable thus more resistant to damage but the available selection is very limited due to a very high cost of production. Carbon fiber body kits are rare, due to the cost of the materials, and are rarely seen on street vehicles and more often used for motorsports.
INSTALLATION QUESTIONS
Do you guarantee fitment?
Due to the numerous variables involved with manufacturing aerodynamics and the condition of individual vehicles, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all handmade, minor differences can occur. Fitment can be affected by many different variables, including vehicle collisions and incorrect installation. We do, however, guarantee satisfaction of our products. If for any reason you are not satisfied with what you ordered, simply contact us to return the product and receive a refund. Products returned within 30 days will receive a full refund of the product's purchase price. Products returned after 30 days, but within 60 days, will incur a 25% restock fee. Shipping charges are not refundable.
Can you install the products for me?
Extreme Dimensions is unable to offer any installation or painting services. We strongly recommend that all parts are installed by a certified professional with extensive experience with aftermarket aerodynamic products.
Do I need to remove the reinforcement bar?
Not in all cases. The removal of the reinforcement bar may be necessary for correct fitment of certain products. In some instances the reinforcement bar may not require removal or may just need to be trimmed. We strongly recommend that all parts are installed by a certified professional with extensive experience with aftermarket aerodynamic products.
Do your kits come with hardware and instructions?
All our products include a hardware kit and general installation guide. However, we strongly recommend that all products are installed by a certified professional with extensive experience with aftermarket aerodynamic products.
Is it hard to install these products?
We strongly recommend that all products are installed by a certified professional with extensive experience with aftermarket aerodynamic products. The level of difficulty for installation varies for each application, and is dependent on the experience of the installer. Even though you might feel you have the experience and knowledge to install these products yourself, we do not recommend for any of our customers to install the products themselves.
What kind of body shop should I have this kit installed by?
When looking for a body shop, look for one with extensive experience in aftermarket aerodynamics installation. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specializing in installing aftermarket product
Shop with complete confidence at Underground Dynamics where your satisfaction is always our number one priority. If you are not 100% satisfied with your purchase, return the item within 30 days for an exchange or refund. The vast majority of our products are easily returnable - some exclusions, restrictions, or charges may apply. See below for more details.
Return Period
Items can be returned within 30 days of shipment.
All return items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.
Return Procedure
Before returning any item please email support@undergrounddynamics.com to receive instructions and a Returned Goods Authorization (RGA) number. No returns will be accepted without an RGA number. Please have your order number and full contact information available, along with the reason for your return.
Merchandise must be in new, unused, and resell able condition. Items must be shipped back in their original packaging with all included hardware, components, instructions, etc. We do not accept returns on installed, used, painted, drilled, bent, scratched, or altered merchandise.
All returns must be shipped back in their original carton with the RGA number clearly marked on the outside of the box. Once the shipment is made, please email or call us with the tracking number.
For your protection we suggest that returned merchandise be insured for the full purchase price when shipped.
We do not reimburse for any installation, removal, labor, towing or other incidental charges.
Items returned without prior approval will not be accepted.
Return Policies
BODY KITS If you do not want your product for any reason, simply contact us and request a return within 10 days of receipt of goods. Any return requests made after 10 days of receipt are subject to a 25% restock fee. All shipping costs for returned items are at the customer’s expense. All approved RAs must be returned to Extreme Dimensions, Inc. within 30 days of RA issue date. Failure to comply may result in voiding your return. Parts must be in unused and unaltered condition with original packaging. Please be sure to package the product well and clearly write the RA# on the box. Be sure to include insurance for your returned items as damaged RAs will be refused
Warranty Period
The vast majority of our products are covered by a manufacturer warranty against defects in materials and workmanship. The length of these warranties varies by manufacturer and product.
30 days after shipment, your merchandise is no longer returnable but is still covered by the manufacturer's warranty and subject to the manufacturer’s warranty policy and procedures.
Feel free to contact us first if you find a manufacturing defect with your product. We will gladly assist you in working with the manufacturer to process your warranty claim.
Refund Time
Refunds will be credited within 3-5 days after we receive and inspect the returned product.
All refunds are credited to the original payment method used for the order.
Restocking Fees
If you wish to return an item that is not the result of an error, defect, or exchange, a 15% restocking fee will be deducted from your refund. There is no restocking fee if you are exchanging for a similar item.
Restocking fees do not include return shipping costs.
Return Shipping Charges
On rare occasions there may be an error with your order. If you received the wrong product due to an error by the manufacturer or our site, we will arrange for return shipping at no cost to you.
If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay return shipping charges, including those for products with Free Shipping.
Shipping charges will be deducted from your refund.
Exchanges
Items returned in exchange for a different item are subject to the same terms and conditions as returned items, with the exception of a waived restocking fee.
If the item you are exchanging is priced differently than the item you are returning, your payment will be refunded or charged the price difference, including any applicable shipping fees.
If you need a replacement item quickly, we will ship the replacement item before we've received the item you are returning. If the original item is not returned within 10 days we will charge you for the replacement item, plus applicable fees.
The customer is responsible for all return shipping charges and applicable restocking fees.
Cancellations/Refused Delivery
You may cancel your order free of charge at any time before shipping.
If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees.
Orders Damaged in Shipping
If your package arrives with obvious damage, refuse the shipment and notify our Customer Service Department at support@undergrounddynamics.com. We will arrange to ship a replacement. Keep all packaging and contents for inspection by the shipper.
For damaged products shipped via truck freight, inspect the merchandise and note any shipping damage on the shipping receipt prior to signing for the shipment. Once you have noted shipping damage with the carrier, contact us within 2 business days and we will file a claim on your behalf. If you do not note the damage on the delivery receipt the carrier may deny the damage claim and your order will not be eligible for return or replacement.
Concealed damage. If your package arrives intact, but when opening the package you find the item is damaged, contact our Customer Service Department immediately. Concealed damage must be reported within 2 business days of delivery of the package. If you do not report damage within 2 business days your order will not be eligible for return or replacement
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